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How to debug RVSiteBuilder


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#1 pairote

pairote

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Posted 22 July 2006 - 12:48 AM

If you got a problem running RVSiteBuilder, you can view the debug information using the following step.

1. Go to root WHM/RVSiteBuilder Manager/system configuration. Under logging options, change 'Enable logs' to 'Yes'. And set priority to debug. If you cannot access to that page, SSH to server as root and edit file /var/cpanel/rvglobalsoft/rvsitebuilder/var/{your_server_ip}.default.conf.ini.php. Under [log], configuration to something like this.

[log]
enabled=1
type=file
name=var/log/php_log.txt
priority=PEAR_LOG_DEBUG


2. SSH to server and run tail -f /var/cpanel/rvglobalsoft/rvsitebuilder/var/log/php_log.txt.
3. Go to RVSiteBuilder and access to the page that you experience the problem. Watch the log above, you may find the error in the log.
4. After fix the issue, go to root WHM/RVSiteBuilder Manager/system configuration. Under logging options, change 'Enable logs' to 'Yes'. And set priority to emergency. Without doing this, the log files will max out 2 GB in a few months and break RVSiteBuilder. If it occurs, remove file /var/cpanel/rvglobalsoft/rvsitebuilder/var/log/php_log.txt will fix the problem.

If you cannot fix the problem using the debug information, submit the support ticket at http://support.rvglobalsoft.com. Don't forget to attach me the log file. If you want to allow me access to the server, don't submit root access on the ticket system as it will appear on the internet. . Please email root password separately to pairote@rvglobalsoft.com. In case dedicated IP address required to access your server, please add 203.156.87.99 to your allowed host list.

Example email formatting:
Subject: Information for TICKET # ???????? (this ticket #)
Body:
IP: xxxxxxxxxxxxx
Root password: password
Admin usernmae (required if su needed to be root): admin
Admin password: password