Jump to content


Installation Stops At Download Packages

  • This topic is locked This topic is locked
1 reply to this topic

#1 afrederc



  • Members
  • Pip
  • 1 posts

Posted 19 November 2012 - 01:38 AM

After upgrading to a new server and getting a new license, I have been trying to install RV Site Builder with no success and finally decided to ask for help. When going to the installer, everything passes in the pre-install check. I accept the license agreements and start the install. The port check, installer update and license check pass just fine. Then with the "Download Packages" in orange, it just hangs and doesn't do anything even when letting it sit for a day.

Any help that can be provided would be appreciated!

#2 rvstaff


    Advanced Member

  • Admin
  • PipPipPip
  • 643 posts

Posted 19 November 2012 - 03:04 PM

Please submit a support ticket at http://support.cpanellicense.com , we need more details for investigating your problem. Please provide root access to your server and screenshot of yhe error. In case dedicated IP address required to access your server, please add to your allowed host list.