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#1 Dan Souza

Dan Souza

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Posted 02 February 2016 - 10:30 PM

After cPanel update to 54.0.8 all accounts receive the message:

 

PEAR Cannot get CPHandle data. Connection timeout (20 sec).
It seems an error has occurred, the page you are trying to reach is not accessible. There are 3 solutions. etc.etc. etc.

 

Clearing the Cache (#1 suggestion in the list)  works to open the program but Step 3 will not work.  It gets stuck on "updating template"

Is this just me or any others experience this?

 

I have done suggestion #2 "/var/cpanel/rvglobalsoft/rvsitebuilder/www/userdata/useraccount  but that did not help.

 

 

 

 

 



#2 Dan Souza

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Posted 03 February 2016 - 08:55 PM

I have heard back from RVSitebuilder about this issue.

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This issue is a bug in RVSitebuilder current version, which will be fixed soon.
You can fix it temporary by removing files:

/home/{user}/.rvsitebuilder/cache

/home/{user}/.rvsitebuilder/tmp

But the error will still appear once you open RVSitebuilder, please refresh the page to have the error gone.

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My issue with Step 3 has been resolved on my end and was not really part of the bug.