Jump to content


Photo

RVsitebuilder installer fails to create database


  • This topic is locked This topic is locked
1 reply to this topic

#1 hogadmin

hogadmin

    Newbie

  • Members
  • Pip
  • 1 posts

Posted 18 March 2011 - 01:56 PM

Installing latest RVsitebuilder-Pro on shared hosting server - everything installs until last stage - follow instructions to create remote database, but installer fails to create databse and install fails with following message

server has separate mysql5 databse server ( rather than local host ) - this used to work for previous installs on old servers


Cannot connect to DB, check your credentials, exiting ...
1.Check your mysql connection in WHM / SQL Services / phpMyAdmin
2.If connect is fail. Please Restart Services / Mysql and try again.
3.Please verify mysql root password /root/.my.cnf not contain % (percent) please change and try again.
4.Please click here for the resolution.

Sorry your request can not be processed now. Try again later

#2 rvstaff

rvstaff

    Advanced Member

  • Admin
  • PipPipPip
  • 643 posts

Posted 18 March 2011 - 05:59 PM

Installing latest RVsitebuilder-Pro on shared hosting server - everything installs until last stage - follow instructions to create remote database, but installer fails to create databse and install fails with following message

server has separate mysql5 databse server ( rather than local host ) - this used to work for previous installs on old servers


Cannot connect to DB, check your credentials, exiting ...
1.Check your mysql connection in WHM / SQL Services / phpMyAdmin
2.If connect is fail. Please Restart Services / Mysql and try again.
3.Please verify mysql root password /root/.my.cnf not contain % (percent) please change and try again.
4.Please click here for the resolution.

Sorry your request can not be processed now. Try again later




Did you follow the four steps above? If you're sure already made it and found it's still error, please submit ticket here:
http://support.cpanellicense.com , and also include root access to your server. We need to investigate the issue.
In case dedicated IP address is required to access your server, please add 58.137.81.9 to your allowed host list. We cannot help unless we see your problem.