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Problem in loading RVsiteBuilder


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#1 Mishu Kutubi

Mishu Kutubi

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Posted 16 April 2011 - 01:45 AM

Sir,
I am really happy to have RVsiteBuilder on my hosting.I use it from my Cpanel.But now I am facing a problem regarding "RVsiteBuilder" on my hosting.I have domain named http://www.bdtviexpress.com

I enjoyed RVsiteBuilder on my hosting from the very beginning.But a few days ago,when I try to open RVsiteBuilder,a message is shown again and again.The message is given below within quotation.

"Fatal error:
The encoded file /var/cpanel/rvglobalsoft/rvsitebuilder/www/ionctestlicense.php requires a license file.
The license file /var/cpanel/rvglobalsoft/rvsitebuilder/rvsitebuilder.lic has expired. in Unknown on line 0"

Please help me to solve the problem as soon as possible.I am waiting for your reply.

#2 rvstaff

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Posted 18 April 2011 - 01:15 PM

Please contact your host provider SSH to the server as root, and run the below command.

rm -f /var/cpanel/rvglobalsoft/rvsitebuilder/var/INSTALL_COMPLETE.php
rm -f /var/cpanel/rvglobalsoft/rvsitebuilder/rvsitebuilderversion.txt
perl /usr/local/cpanel/whostmgr/docroot/cgi/rvsitebuilderinstaller/autoinstaller.cgi