Then the next time I attempted to use the site builder I received the following error:
Sorry your request can not be processed now. Please contact your provider.
I logged into WHM & reset the database user password (back to the original password) using 'SQL Services / Change a user or database password'
I was then able to use the sitebuilder again.
After logging out of the sitebuilder & trying to use it again I am presented with exactly the same error, so I have to reset the password again, then I can use the site builder, & then the next time I cannot again.
This happens regardless of which cpanel account I attempt to use the sitebuilder from. I never have this problem with any other program on the server that uses MySQL.
What is causing this strange behaviour?