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Problem inserting HTML


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#1 Richard Day-Lewis

Richard Day-Lewis

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Posted 12 June 2016 - 12:08 AM

Hi,

I am having trouble inserting HTML into my site, for example a Trip Advisor widget.

This is what it should look like: Attached File  tripadvisor proper.JPG   13.64KB   1 downloads  and this is what actually appears: Attached File  Trip advisor actual.JPG   9.85KB   0 downloads

I have the same problem with any HTML code I try. 

I am using version 5.4 and use the Edit HTML button in Step 3.

Many thanks.



#2 rvstaff

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Posted 14 June 2016 - 11:00 AM

We've tested the TripAdvisor widget with our project, the display result is fine.

So, please make sure RVSitebuilder in your account is the latest version (5.4.26). If not, please contact your host provider to update version for you.

 

If the problem still persists, please submit a ticket to RVSitebuilder Support by providing control panel login with the widget code for testing.



#3 Richard Day-Lewis

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Posted 15 June 2016 - 03:03 PM

Problem sorted. I have discovered that although it shows incorrectly in the preview it is correct when published.